Professional service robots market remains fragmented as Intuitive Surgical leads

By AI, Created 2:35 PM UTC, May 21, 2026, /AGP/ – The Business Research Company says the professional service robots market is still highly competitive, with the top 10 players accounting for just 11% of revenue in 2024. Intuitive Surgical led global sales with a 2% share, while new delivery robot launches and rising AI adoption point to continued pressure on efficiency, automation and safety.

Why it matters: - The professional service robots market is still fragmented, which leaves room for new entrants, partnerships and niche specialists to gain share. - Competition is increasingly centered on autonomous navigation, AI-driven decision-making, safety systems and human-robot interaction. - The market’s growth matters for hospitals, logistics operators, manufacturers and other users that want more automation without sacrificing reliability.

What happened: - The Business Research Company published a 2026 market report on the professional service robots sector, covering market size, trends and a global forecast for 2026-2035. - Intuitive Surgical Inc. led global sales in 2024 with a 2% market share. - The report lists major players including SoftBank Robotics Group, SZ DJI Technology Co. Ltd., Samsung Electronics Co. Ltd., Robert Bosch GmbH, Northrop Grumman Corporation, Husqvarna Group, Kongsberg Maritime AS, JD.com Inc. and iRobot Corporation. - The report says the top 10 players held 11% of total market revenue in 2024. - The report identifies a broad set of raw material suppliers, wholesalers, distributors and end users across industrial, healthcare, logistics and consumer robotics.

The details: - Intuitive Surgical’s robotic systems division is active in the professional service robots market through surgical robotic systems, precision instruments, imaging and visualization technologies, and related software platforms. - The report says the market is moderately difficult to enter because of advanced robotics engineering requirements, workplace safety compliance, high development and integration costs, and reliability demands. - Leading companies are described as using diversified product portfolios, technology partnerships, global deployment networks and ongoing AI and autonomy investments to protect share. - Major raw material suppliers listed in the report include ABB Ltd., Fanuc Corporation, Yaskawa Electric Corporation, Omron Corporation, Mitsubishi Electric Corporation and Siemens AG. - Major wholesalers and distributors listed include Ingram Micro Inc., Avnet Inc., Arrow Electronics Inc., Tech Data Corporation, Synnex Corporation and RS Group plc. - Major end users listed include Amazon Robotics LLC, DHL Supply Chain, FedEx Corporation Automation Division, UPS Robotics Division, Walmart Inc., Toyota Motor Corporation Robotics Division and Johnson and Johnson Surgical Robotics Division. - The report includes a free sample request and a full market report.

Between the lines: - A 2% market share for the leader and 11% for the top 10 signals a market where scale matters, but no single company dominates. - The competitive edge appears to be shifting toward companies that can combine hardware, software, AI and deployment support in one platform. - The emphasis on safety and compliance suggests regulation will remain a key filter for adoption, especially in healthcare and workplace settings. - The report’s inclusion of delivery robots shows how logistics is becoming one of the clearest commercial battlegrounds for service robotics.

What’s next: - Coco Robotics launched Coco 2 in March 2026 for urban logistics and sidewalk delivery operations. - The new robot adds AI navigation, operational data learning and scalable fleet deployment capabilities. - The report expects strategic collaborations, product innovation and regional expansion to strengthen the position of leading companies as demand for AI-enabled service robots rises.

The bottom line: - Professional service robotics is a growing but highly contested market, and the next winners are likely to be the companies that can pair autonomy with safety, scale and real-world deployment.