Opus Training launches Audits to turn store visits into tracked fixes

Opus Training has introduced Audits, a new product for franchise and multi-unit operators that turns inspection findings into assigned tasks with deadlines and follow-through. The company says the tool is now available to all customers and is designed to reduce repeat issues, speed up reviews and improve consistency across locations.

Why it matters: - Multi-unit operators often leave store visits with a list of problems, but no reliable system to make sure those issues get fixed. - Audits is designed to close that gap by turning findings into tracked tasks inside the same platform teams already use for training and daily work. - The product aims to improve brand consistency, operational follow-through and accountability across franchise networks.

What happened: - Opus Training announced Audits on Sept. 1, 2026. - The new product lets operations leaders score a location in real time, attach photos and assign corrective action during a store visit. - Each issue can be given an owner and a due date, then resolved and closed out in the same system. - Audits is now available to all Opus Training customers. - More information is available in Opus Training’s announcement.

The details: - Opus Training said Audits is built for franchise and multi-unit businesses. - Findings no longer need to be typed up after the visit, emailed as a PDF and tracked separately. - Store locations can document a resolution inside the platform. - The auditor can review the response and close the item without leaving the system. - Audits joins Opus Training’s existing task management and training tools. - The company said the product works in the same app frontline teams already use each shift, so no new tool is required. - Audits follows the recent launch of Opus Recommendation Engine. - Boston’s Pizza, a 21-location franchise, said the product cut the time for its twice-yearly brand standards review from about three days per visit on spreadsheets to about a day and a half. - Boston’s Pizza said the change gives regional leaders about 500 hours back each year to spend coaching stores instead of compiling scores. - Boston’s Pizza also said photo documentation ended a recurring source of friction and that the company has not had a franchisee dispute over audit findings since adopting Audits. - Nimesh Patel, VP of Operations and Culinary at Boston’s Pizza, said the company can now identify and resolve issues quickly to keep brand standards high across the network. - Pet Evolution, a pet retail and grooming services franchise, said Audits helped reinforce brand consistency and operational excellence. - Lisa Weikle, VP of Operations at Pet Evolution, said the tool makes it easier to manage audits, capture photos, assign follow-up and track progress. - Weikle said franchisees get clear action items on their devices and the operations team can see progress across the network.

Between the lines: - The product reflects a broader push to make audits less like static inspection reports and more like workflow tools. - By keeping follow-up inside the same system as training and daily tasks, Opus Training is trying to reduce the handoff problems that often weaken execution after a visit. - Rachael Nemeth, Opus CEO and co-founder, said the product puts trust in auditors’ judgment and makes quick action and follow-through easier. - Nemeth said the moment a problem is identified, it becomes a task with an owner and a deadline in one place.

What's next: - Opus Training is positioning Audits as part of a broader suite for frontline operations. - The company will likely use customer adoption and results from brands like Boston’s Pizza and Pet Evolution to show how the product improves speed, visibility and compliance. - Opus Training is also continuing to expand its product line after the launch of Recommendation Engine.

The bottom line: - Audits turns store-visit findings into managed work, giving multi-unit operators a clearer path from inspection to resolution.